Coronavirus Disease 2019
Practice Protocols – Procedures
Per CDC website guidelines:
“As COVID-19 continues to spread across the country and the world, we all must remain vigilant. The changes we have had to make to routines and daily life are extremely hard, but these changes are even more important now and in the future. We must stop the spread of this new and dangerous virus. The more steps you and your family can take to prevent the spread of COVID-19, the safer you will be.”
Pueblo Pioneer Psychology, LLC (PPP), main goal is to ensure that we all follow national, state, and professional guidance in the provision of services while minimizing risks with COVID-19 as we continue to meet your behavioral health needs. Mental health services have been identified as essential and required to be cautious in their practices. New regulations have been adopted by PPP moving forward through the phases.
You should be aware of your level of tolerance for taking risks and talk to our staff and providers about any concern. All vulnerable persons are recommended to shelter in place. We should be aware that we could carry the virus back home to our loved ones. Precautions should be taken to isolate from vulnerable residents in your home if you are required or choose to be outside.
We will meet through telehealth as much as possible, using audio only or audio and video platforms. PPP uses Simple Practice TeleHealth, a HIPAA compliant platform to protect the information being exchanged. For cases where in-person sessions are required, some safety procedures have been adopted by PPP before and at the time of your appointment.
Our staff has been instructed to inquire about your health and travel plans before your appointment date. Some of the questions will be if you or someone in your household has been feeling ill or been diagnosed with covid19 and if you have been in a cruise or plane within the past 14 days. If there is a concern regarding your health or risk, you may be asked to reschedule your appointment.
If you have some of the following symptoms, we may decide only see you in a TeleHealth session:
Muscle or body aches
Loss of taste or smell
For the wellbeing of everyone, please be honest to the best of your knowledge. At your appointment, the provider may revisit these questions and if there is a health or risk concern, the provider may choose to reschedule your appointment.
At our offices, we are screening our providers daily and taking their temperature. No provider is allowed to see a client in person if ill or suspected to be ill or in contact with a person that is ill or suspected to be ill. Some of the signs of illness are dry cough, throat pain, loss of smell, problems breathing, and fever. Our office will reserve the right to take your temperature before the start of your session.
The staff is instructed to clean the office regularly and between clients, and to wipe highly touched areas such as doorknobs and counter space. The day of your appointment, only one escort/companion should be with the intended client to avoid forming crowds. If a high volume of people is found to be at the waiting area you may be asked to wait in your vehicle or will be moved to a separate room to wait for your session.
You must bring and wear a mask or some form of face cover to your appointment. As a mean to minimize exposure we will not greet by handshake and maintain as much separation as possible during interview. During testing the provider will take measures for protection such as wearing a face mask or face shield. When required, gloves will be used. You and our provider are encouraged to wash their hands regularly and use hand sanitizer when available.
Thank you for your understanding and for helping.